Privacy Policy

PRIVACY STATEMENT

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WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels & other similar technologies, vendors, partners, and service providers.
• Disclosure for a business purpose: shared with our processor Shopify & other similar vendors, partners, and service providers.
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, how you interact with the Site, & other similar information.
• Order information
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify & other similar vendors, partners, and service providers.
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, phone number, & other similar information.
• Customer support information
• Purpose of collection: to provide customer support, to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you
• Disclosure for a business purpose: Vendors, partners, and service providers related to providing customer support.
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, phone number, & other similar information.

SESSION REPLAY

Our Site may, from time to time, utilize technology often known as “session replay” technology that allows Goldn Badger to understand how users interact with the Site, including replays of their interaction with our Site. By using our Site, you represent you have read this disclaimer and understand that Goldn Badger may use this session replay technology to record how you interact with our Site, which may be used by Goldn Badger for its own internal analytical purposes, and to improve and enhance our Site.

CONSENT

Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. More info view Privacy Policy and ToS.

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.  If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. More info view Privacy Policy and ToS.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

COMMUNICATIONS MAY BE RECORDED, MONITORED, & RETAINED

Your communications with us (for example: chat, phone, or email) may be recorded, monitored, and retained. By using chat, phone, or email to communicate with us you consent to the recording, monitoring, and storing of the conversation.

By using the chat feature, you consent to the recording and use of information about you and the chat session by Goldn Badger or any authorized service provider acting solely on Goldn Badger's behalf. Goldn Badger may use or disclose this information in accordance with this Privacy Policy. If you do not consent to these terms, please do not use the chat feature and reach out to us via email or by phone. Your continued interaction with, or submission of information to, the chat feature will be deemed to be your acceptance of this Privacy Policy.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• We may share your Personal Information with payment processors, fulfillment providers, technology & software providers, & other similar vendors, partners, and service providers.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We may use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We may collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We may use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
• We may share Personal Information with similar technology & software providers, advertising services, & other similar vendors, partners, and service providers.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by:

 

 

• FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymousBING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-adsLOOX - https://help.loox.io/article/69-compliance-with-loox

 

 

 

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

USING PERSONAL INFORMATION

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

LAWFUL BASIS

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE

REPORTING AND ANALYTICS

& other similar cookies & tracking technologies.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

AUTOMATIC DECISION-MAKING

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

SELLING PERSONAL INFORMATION

Our Site may sell Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

• categories of information sold; Personal Information & other similar information.
• information about your use of the Site, your purchases, and the email address associated with your purchase
• how to opt-out of sale; See “Do Not Sell My Information / CCPA Compliance” - please use contact us through our Contact website tab/s for request., & “GDPR Compliance” - please use contact us through our Contact website tab/s for request, & contact us at the address above to request deletion.
• The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please use contact us through our Contact website tab/s for request, & contact us to request deletion.

YOUR RIGHTS

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please use contact u through our Contact website tab/s.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please use contact us through the contact us through our contact website tab/s.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us through our contact website tab/s.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or shared with another company, your information may be transferred/shared to the new owners so that we may continue to cross sell and market our products and services to you. We also reserve the right to sell or share any/all of your information and consent with other companies, stores, individuals for marketing and commerce purposes.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@goldnbadger.com.

Additional Text/SMS Marketing and notifications:
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form, a keyword, or any other sign up method all users agree that we may send you text notifications and text marketing offers (all forms of marketing, promotional offers, orders, abandoned cart reminders and more). All users agree SMS marketing messages may come from a variety of phone numbers, services and platforms. Text SMS marketing messages will not exceed 5,000 messages in a calendar year. All users acknowledge that consent is not a condition for any purchase. If you wish to unsubscribe from text marketing messages and notifications reply: STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. If you receive messages from multiple phone numbers, services or platforms in order to unsubscribe from each phone number, service or platform you must reply: STOP to messages received from each phone number, service or platform in order to be fully opted out. All users agree once consent is withdrawn it may take up to 10 business days to fully stop receiving messages. All users understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. Upon signing up and agreeing to the terms, we reserve the right to send you future "promotional win-back" marketing SMS messages after consent is withdrawn. For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

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Additionally: At Goldn Badger, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, https://goldnbadger.com/ ("Website"). By accessing or using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect: We may collect both personally identifiable information ("Personal Information") and non-personally identifiable information ("Non-Personal Information") from you. The types of information we collect may include, but are not limited to:

• Personal Information: Your name, email address, postal address, telephone number, and other information you voluntarily provide to us.
• Non-Personal Information: Information about your device, IP address, browser type, referring/exit pages, and other usage details collected automatically through cookies or other tracking technologies.

1. Use of Information: We may use the collected information for various purposes, including but not limited to:

• Providing and maintaining our Website and services.
• Personalizing and enhancing your user experience.
• Responding to your inquiries, requests, and customer service needs.
• Sending you promotional and marketing communications, with your consent.
• Analyzing and improving our products, services, and Website.
• Detecting and preventing fraud and unauthorized access.

1. Information Disclosure: We may disclose your information in the following circumstances:

• With your consent or as necessary to fulfill a specific purpose.
• To trusted third-party service providers who assist us in operating our Website, conducting business, and providing services to you.
• To comply with applicable laws, regulations, or legal processes.
• To protect our rights, property, or safety, as well as the rights, property, or safety of others.

1. Data Security: We implement reasonable security measures to protect your information from unauthorized access, use, alteration, or disclosure. However, please note that no data transmission over the internet or storage system is entirely secure.

2. Third-Party Links: Our Website may contain links to third-party websites. We do not have control over the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

3. Children's Privacy: Our Website is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe that we may have inadvertently collected Personal Information from a child, please contact us to have the information removed.

4. Updates to the Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will reflect the effective date of the revisions.

5. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us from the information found on our Contact us page.